1. Scope
This policy applies to paid WebTrust services, certificates, publication packages and other orders where payment is processed by the operator. Donations are reviewed separately according to law and their nature.
2. Requesting a refund
Email [email protected] with the order or invoice number, date, amount, method and reason. Never send a full card number, CVC, password or private key.
3. Eligible cases
A refund may be approved for a duplicate payment, a technically undelivered service, an incorrectly charged amount or another basis under applicable law. A completed DAX analysis or an issued usable result is assessed according to the work actually delivered.
4. Cancellation and timing
Submit a cancellation request without undue delay. Mandatory consumer rights are not restricted. Any lawful exception for a started or fully performed digital service applies only after the required information and consent.
5. Refund method and timing
An approved refund is normally returned through the original payment method. A bank or provider may apply its own settlement time. Blockchain transfers may be irreversible and are reviewed individually.
6. Independence
A refund, cancellation or payment dispute does not purchase or alter a DAX score, WebTrust level or certification decision.
Last revised: 8 August 2026. For questions, inaccuracies or official confirmation, use the Contact page.
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